The Holt Learning Supervisory Series II is a 4-day series presented over 4-6 weeks. Between classes, participants test the theories and management laws, and practice skills acquired in the engaging classroom activities. These challenging sessions go beyond the basics. Participants' vision expands to see the impact of their actions on the firm as a whole. They leave class inspired to continue their professional development and manage in new and effective ways.

Graduates of HOLT's Supervisory Series I and other experienced legal supervisors are encouraged to think independently and continue to demonstrate initiative and good judgment. Topics include:

Using DiSC for Managerial Success; Creating Client Delight

Day 4:

Developing Effective Communication Habits

USING DiSC FOR MANAGERIAL SUCCESS

At the end of this half-day session, participants will be able to:

• Articulate unique style attributes and how they support them in their supervisory roles
• Identify their behavioral styles
• Leverage the strengths of their behavioral style and know how and when to adapt
• Foster appreciation for differences on a team
• Understand why people react as they do to change and use proactive strategies to help employees thrive in a changing environment
• Appreciate the value of possessing comprehensive industry and firm knowledge
  

CREATING CLIENT DELIGHT

At the end of this half-day session, participants will be able to:

• Understand and apply the 3 Laws of Client Delight
• Use the Client Delight Spectrum to analyze customers' service needs
• Create a strategy to satisfy and delight customers/clients
• Adapt and make use of a well-known psychologist's client-centered approach for dealing face-to-face with clients
  

DEVELOPING EFFECTIVE COMMUNICATION HABITS

At the end of this one-day class, participants will be able to:

• Use adult-to-adult communication to foster strong, professional relationships
• Analyze current networks and construct enhancement plans
• Apply communication skills to the context of managing up
• Demonstrate active listening in the face of active disagreement
• Understand five approaches for resolving differences and the most appropriate and productive uses for each
• Identify preferred resolving conflict approaches and demonstrate the ability to flex to the situation
  

SUPERVISOR AS PROBLEM SOLVER & DECISION MAKER

At the end of this one-day class, participants will be able to:

• Identify a variety of options for how leaders make decisions and identify the "pros" and "cons" of each
• Apply a decision making model and select a decision making style appropriate to the situation
• Explore a variety of decision making methods for identifying options and weighing alternatives
• Understand the role of both divergent and convergent thinking in the problem solving process
• Apply a problem solving model to a real world problem
  

MANAGER AS DELEGATOR

At the end of this one-day session, participants will be able to:

• Differentiate time abuser issues from time management issues
• Recognize four typical time abuser personalities and understand how to manage them more effectively
• Recognize personal beliefs that influence delegation decisions
• Distinguish the difference between delegating responsibility vs. tasks and the impact of both on people and work
• Use Four Step Delegation to prepare, communicate, monitor and follow up
• Apply a set of prompts to form a positive communication routine when delegating at the speed of business