• Understand why people react as they do to change.
• Reflect on the many changes in the legal industry and recognize the challenges we as leaders face as a result of the fast pace of these changes.
• Examine what leadership means in the legal industry.
• Discuss current leadership theories in business, particularly the concept of transference.
• Appreciate the value of possessing a comprehensive knowledge of the legal industry.
• Discuss the value of learning for ourselves as leaders.

• Identify a variety of options for how leaders make decisions and identify the "pros" and "cons" of each.
• Apply a decision making model and select a decision making style appropriate to the situation.
• Explore a variety of decision making methods for identifying options and weighing alternatives.
• Understand the role of both divergent and convergent thinking in the problem solving process.
• Apply a problem solving model to a real world problem.

• Understand and apply the three Laws of Client Delight.
• Use the Client Delight Spectrum to analyze customers' service needs.
• Create a strategy to satisfy and delight customers/clients.
• Adapt and make use of a well-known psychologist's client-centered approach for dealing face-to-face with clients.

• Differentiate time abuser issues from time management issues.
• Recognize four typical time abuser personalities and understand how to more effectively manage them.
• Recognize personal beliefs that influence delegation decisions.
• Distinguish the difference between delegating responsibility vs. tasks and the impact of both on people and work.
• Use Four Step Delegation to prepare, communicate, monitor and follow up.
• Apply a set of prompts to form a positive communication routine when delegating at the speed of business.

• Appreciate the need to balance relationships and results.
• Appreciate the need to build relationships up, down, over and outside.
• Use adult to adult communication to foster strong, professional relationships.
• Analyze current networks and construct enhancement plans.
• Apply communication skills to the context of managing up.

• Understand the connection of personal power and influence.
• Identify personal power sources.
• Demonstrate active listening in the midst of active disagreement.
• Understand and apply the key factors inherent in any negotiation situation.
• Effectively prepare for a negotiation.
• Demonstrate applied influence, listening, and effective preparation in a negotiation situation.

• Understand and experience trust as the cornerstone of relationships.
• Identify the characteristics of high performing teams.
• Use a model to evaluate how well a team is working and identify actions to improve it.
• Experience team dynamics and recognize behaviors that move the team forward or backward.
• Explore what can derail a team and use a four step process to help guide the team back on track.
  
  
  Click here to view public session dates and to register.
  For more information regarding dedicated training, call Suzanne Hawley at 212-689-6620 / ext.25 or email at .
  Click here for the downloadable brochure*.
  

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